trypack Store Return & Refund Policy

Return Window

At trypack Store, we want you to feel confident in every purchase. You may request a return within 30 days of the delivery date. To qualify, returned items must be unused, unopened, and in their original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Final sale items (clearly identified as final sale at checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Items damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from trypack Store support

How to Initiate a Return

1. Send an email to [email protected] that includes your full order number, the specific item(s) you want to return, and a brief explanation of the reason. If your return involves damage or a defect, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our support team will review your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number along with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent damage during transit, and write the RMA number clearly and legibly on the outside of the shipping box. Please do not write on or alter the original product packaging itself.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Packages that arrive without a valid, active RMA number may be refused or may face substantial processing delays. trypack Store cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once trypack Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was provided upfront, refunds are issued within 1–2 business days of claim approval. Your financial institution may require an additional 5–10 business days to post the refunded amount to your bank or card statement.

Original shipping charges are not refundable unless the return results from an error on our part, such as shipping an incorrect or damaged item. All refunds are issued directly by trypack Store to the original payment method used at checkout. Store credit is provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers are responsible for standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error by trypack Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a trypack Store error—such as incorrect items, shipping damage, or items that arrive defective—we cover 100% of return shipping costs, with no deductions from your refund.